Colonial Williamsburg Foundation hiring Manager, Hotel & Restaurant Operations in Williamsburg, VA | LinkedIn (2024)

WORK TO BE PERFORMED:

• Manages/supervises, provides day-to-day leadership and development, job assignments and performance evaluations for Guest Service Manager/Supervisor and Executive Housekeeper. Makes recommendations about hiring, promotions, and counseling.
• Ensuring that all requirements are met throughout the year for the Colonial Williamsburg Company standards.
• Includes staff in planning, decision-making, and facilitating process improvement; makes oneself available to staff and guest; provides regular performance feedback to staff; and develops staff’s skills, encourages growth, and maintains accountability.
• Identifies and resolves problems in a timely manner and gathers and analyzes information skillfully; thinks creatively to solve problems, to conduct organizational planning and to meet strategic goals.
• Coordinates and maintains effective communications with all other departments.
• Delegates work assignments, gives authority to work independently, sets expectations, mentors, and monitors delegated activities.
• Work with Engineering leader to ensure a guestroom preventative maintenance process is in place for the Williamsburg Woodlands. All guestrooms should be complete 4 times a year.
• Ensure all guestrooms at Williamsburg Woodlands are deep cleaned 4 times per year.
• Conduct weekly property walks to ensure proper maintenance of assets. Report areas for improvement and follow-up to ensure work is complete in a timely fashion.
• Communicate guest satisfaction results in a timely fashion including Medallia, TripAdvisor, and Google feedback. Analyze information and develop plans to improve opportunity areas and expand on areas of strength. Conduct Daily Stand-up Meetings and Quarterly departmental meetings to ensure team engagement.
• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
• Follow department policies, procedures, and service standards, including safety policies.
• Perform additional duties as assigned.
• Works a flexible schedule, including days, nights, weekends, and holidays.

QUALIFICATIONS:Education and Experience:

• Prior experience as Assistant General Manager or Rooms Manager for a major hotel.
• Detailed understanding of all resort operations departments.
• Prior experience managing in an environment covered by a collective bargaining agreement.
• Technologically savvy, possessing the aptitude and desire to learn new technology in ways that benefit the team and the hotel.
• Analytical skills, as well as problem recognition and resolution skills.
• Excellent communication and organizational skills.
• Excellent team leadership and people management skills.
• Ability to work well under pressure in a fast-paced environment.
• Ability to focus attention on guest needs, remaining calm and courteous always.

Preferred Qualifications:

• Luxury 4-5-star hotel management experience is strongly recommended.
• Previous experience working with Opera, UKG, and Kronos management systems.
• Previous experience managing in a large organization amid growth and change.

Physical qualifications:

• Ability to work from a standing position for extended periods of time.
• Ability to perform reaching, stooping and/or crouching motions repeatedly.
• Must be able to lift and carry 50 lbs.